Authenticator 
At RDX Sports, we are confident you will be satisfied with our products. However, if you are not satisfied due to size, color, or model, you can exchange your item or request a refund within 30 days of receiving your order. If you have not received your order, you also have 30 days to submit a claim. Additionally, every RDX Sports product comes with a 90-day warranty.
Return Information
- Unopened Items
You may return any unopened products and accessories within 30 days of delivery for a full refund. Please ensure the item is in its original packaging and condition. Note that delivery charges are non-refundable and will be the customer's responsibility.
- Opened Items
Opened items can be returned within 30 days of delivery. Please return the item in saleable condition, including original packaging and accessories. Shipping costs will not be refunded if applicable.
- Cancelled Orders
Once an order has been shipped, it cannot be canceled. If you refuse the item upon delivery, it will be processed under our standard return policy. Shipping costs will not be refunded if applicable.
- Change of mind
If you wish to return an item due to a change of mind, you can do so within 30 days of delivery for a refund. Delivery charges are non-refundable and will be the customer's responsibility.
- Ordered by Mistake
If you placed an order by mistake, you can return it within 30 days of delivery for a refund. Delivery charges will not be refunded and will be covered by the customer.
- Damaged Products
Please inspect your items upon delivery. If you notice any damage, contact us as soon as possible and provide pictures highlighting the defect. We will process an appropriate claim and arrange for an exchange.
- Incorrect Items
If you receive an incorrect item, please contact us with photos of the item received. We will arrange a replacement or a refund. All returns are subject to inspection prior to issuing a credit or refund. Shipping costs will be refunded if applicable in the case of a refund.
- Return Limitations
Items returned for refund or exchange must include original documentation and a return form. Please specify the reason for the return and whether you would like a refund or exchange. All returns are subject to inspection prior to issuing credit or a refund.
- Warranty Information
Our Limited Warranty applies to any item purchased from RDX Sports.
- What is Covered?
The Limited Warranty covers defects in material and workmanship under normal use during the warranty period. We will replace defective products or parts at no charge during this period.
- Warranty Duration
The Warranty Period for products purchased from RDX Sports is 90 days from the date of delivery. Replacements or parts will assume the remaining warranty of the original product.
- What is Not Covered?
This warranty does not cover issues caused by conditions, malfunctions, or damage not resulting from material and workmanship.
- How to Obtain Warranty
To obtain warranty service, please contact us to discuss the issue and determine the best solution.
- Free Return Shipping Labels
We will provide a free return shipping label in the following circumstances
- Different product received (images required)
- Wrong color received (images required)
- Wrong size received (images required)
- Customer canceled but item was dispatched
- Item not as described (please specify reason)
- No Free Return Shipping Labels
We will not provide a free return shipping label in the following cases:
- Canceled order once dispatched
- Change of mind
- Ordered by mistake
- Wrong size/color ordered
For heavy items, collection fees will be the customer's responsibility if the customer is at fault.
Hygiene Note
Please note that groin guards and mouth guards cannot be returned or exchanged after use for hygienic reasons.
Thank you for choosing RDX Sports! If you have any questions, feel free to reach out to our support team.
Note: The document pertains to US region and contains policies regarding Intellectual Property, Privacy Policy and Return and exchange policies only.
